Shipping policy

Have you found a must-have from SOULSCAPE SHOP? Great!

Now choose a colour and/or size and click "Add to basket".
Of course, you can continue shopping at any time and return to your shopping basket by clicking on the "Shopping basket" icon at the top right.
Please note that items in your shopping basket do not mean they are reserved.

Have you finished shopping? Then it's time to complete your order. Click on the shopping basket at the top right to go to your SOULSCAPE SHOP items. On the next screen, you can adjust the quantities if necessary. Then click the 'Proceed to checkout' button. This will take you to the checkout. Here you can fill in all your details on one page.

Please note: once you have completed your order, you can no longer change it because it will be processed immediately so that you can receive it as soon as possible..

What are the shipping costs?
SoulScape Shop takes care of the shipping costs. So you do not pay any shipping costs.

* However, you do pay the shipping costs including track & trace for returning your item.

Can I track my package?
Yes, we send all your items with Track & Trace. You can track your order via the order status page, where you will receive a link by e-mail as soon as your order has been dispatched.

It can sometimes take a while before the Track & Trace status is available.

No shipping costs
There are no shipping costs when you place an order. To order your favourite clothes online, we make it as easy and affordable as possible.

Delivery time
Delivery time for shipments to the UK is between 1 and 9 working days.

Track your package online
We like to keep you informed. That is why you can track your order online as soon as it leaves our warehouse.

Wrong address
It is the customer's responsibility to ensure that the delivery address provided is correct. We do our best to process and ship the order as quickly as possible, so there is always a small chance of correcting an incorrect delivery address. Please contact us immediately if you think you have provided an incorrect delivery address.

Lost or stolen parcels
We are not responsible for lost or stolen parcels. If the tracking indicates that your parcel has been delivered to your address, but you have not yet received your order, please report it. 14 days after the indicated delivery date, DHL will investigate the matter and keep you informed until the investigation is completed.

Questions about your order?

Do you have questions about your order? Please send an e-mail to info@soulscapeshop.com